Return Policy

We want you to be happy with your purchase from Jess’ Boutique! Please review our return policy carefully:

Return Timeframes: Customer is in charge of shipping fees for items being returned 

• Initiation: Returns must be initiated within 3 days of delivery.
• Shipping: You have 4 days to ship the item back after your return is approved.
• Local Pickup Orders: If you selected local pickup, you must reach out within 3 days of your order being marked as delivered to request a return.

Non-Returnable Items: The following items are final sale and cannot be returned:

• Items with a discount of 20% or more (including sale items)
• Accessories
• Swimwear
• Shoes
• Merch

Late Returns: Items shipped back outside of the 4-day return window (after approval) will be returned to the sender.

Condition of Returned Items: To be eligible for refund, items must be returned in their original condition:

• With tags attached
• Buttoned up
• Folded appropriately
• Free of excessive human or animal hair
• Free of smoke smell
• Free of makeup marks or smears (items returned with these issues may not receive full credit)

Denied Returns & Restocking Fee:

• If returned items do not meet these requirements, the return may be denied.
• If returned items are not in original condition, a $10 restocking fee will be deducted from your credit.

Defective Items:

• If you receive a defective item, please contact customer care at jessboutique116@gmail.com within 2 days of receiving the item.
• Include a photo of the damage in your email.
• If we are not notified within 2 days, the item will no longer qualify for a return or replacement.

Return Limits

Because our boutique features limited inventory, small-batch collections, and fast-moving seasonal styles, our return policy is designed to reflect the unique nature of our offerings and the number of returns we can realistically accommodate each month. This helps us maintain fairness and sustainability while continuing to offer new, fresh pieces that our customers love.

We do accept returns on eligible items, but to maintain fairness and balance as our boutique grows, customers are limited to a maximum of returning 7 items per month.

This policy helps us manage inventory more effectively, prevent over-ordering with the intent to return in bulk, and keep our prices reasonable without adopting the practices of large retailers. As a small business, we simply can’t absorb the costs of unlimited returns, and this limit ensures we can continue offering beautiful items while protecting the integrity of our shop.

We truly appreciate your understanding and encourage thoughtful purchasing, feel free to reach out with any sizing or product questions before placing an order. We’re always happy to help!

Important Considerations:

• Jess’ Boutique is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.
• The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.
• If you receive an email that your item was damaged upon return arrival, you have the option to buy another shipping label to get the item back.

Shipping Policy

Shop The Muse is committed to getting your order to you efficiently. Please read our shipping policy below:

Shipping Delays and Lost/Damaged Packages:

• Jess’ Boutique is NOT responsible for delays with USPS or UPS shipping.
• Jess’ Boutique is NOT responsible for lost, damaged, or marked delivered items.
• We carry up to $100 worth of insurance on all packages.
• If you receive a damaged package or your package is lost, you must file a claim directly with the carrier:UPS Claims SupportUSPS Claims Support
• Jess’ Boutique is not responsible for any delays caused by mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Contact the carrier directly for delivery issues.
• Once an item is dropped off at USPS, it is out of our control. We have no affiliation with USPS and cannot control shipping times or delivery. Contact USPS for any issues.

Tracking Information:

• Please allow 1-3 days for your tracking information to show.
• Please contact us after the estimated delivery time has passed.

Incorrect Address Disclaimer:

• It is the buyer’s responsibility to ensure the shipping address is entered correctly.
• We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.

Order Changes & Cancellations

• We do not cancel orders or make edits once placed.
• The only way your order can be canceled is if it is canceled for store credit.